Terms of Use

We’re committed to keeping your data secure, your private information private, and being transparent about our practices as a business. We also ask you to refer to our Cookies Policy and Privacy Policy which sets out how we treat information about visitors to our Website in accordance with General Data Protection Regulation (GDPR).

These Terms of Use apply to your use of the website www.raymond-weil.us or in general to any webpage hosted under the ‘raymond-weil.us’ domain name (hereinafter the “Website”) ran by RAYMOND WEIL S.A. a Company incorporated under the laws of the Swiss Confederation having its principal place of business and office at 36-38 avenue Eugène-Lance, P.O. Box 1569, 1211 Geneva 26, Switzerland, and registered number CH – 660 -0099975 – 1, (hereinafter “we”, “us”, or “RAYMOND WEIL”).

Please note that by accessing or using the Website you agree to be bound by these Terms of Use and our Privacy Policy posted on the Website. Please read them carefully before using the Website. If you do not agree to these terms, please do not access or use the Website.


RAYMOND WEIL reserves the right to modify and update these Terms of Use at any time, either in whole or in part, and without prior notice to you. RAYMOND WEIL cannot be held responsible vis-à-vis the user or third parties in any manner whatsoever for consequences of such modifications and updates. Any modification or update shall be effective from the moment it is published on the Website. We recommend that you regularly check this page to ensure that you have read the most recent version. Your continued use of the Website following such modifications shall constitute your agreement to abide and be bound by the modified Terms of Use.

By using the Website, you represent and warrant that you are at least 18 years of age. If you are a user under 18 years of age, you confirm to have obtained your parent’s or legal guardian’s permission to use the Website and respectively be bound by the present Terms of Use.


The purpose of the Website is to provide you with information about RAYMOND WEIL, its products and activities worldwide. You agree not to interrupt or attempt to interrupt the operation of this Website by any means whatsoever.


All the items to be found on the Website (brand names, photographs, pictures, texts, logos, films and so on) are protected by the laws governing intellectual property rights and, unless stated otherwise, are the exclusive property of RAYMOND WEIL.

RAYMOND WEIL grants no licence or right apart from the right to consult this Website. The reproduction, modification, sale, display, distribution, transmission or insertion on sites other than this one, etc… of any part of the Website, in any way or for any reason or purpose whatsoever, is strictly prohibited, unless expressly authorized in writing by RAYMOND WEIL.

Any software used in relation to this Website is also protected by the laws governing intellectual property rights. It is prohibited to modify the software applications or use modified versions of the software application(s) in any way or for any reason or purpose whatsoever.


Thank you for choosing RAYMOND WEIL as your timepiece of choice. We want you to be completely satisfied with your order, and if for any reason you are not satisfied, we will gladly accept return of any unworn, undamaged and untampered merchandise purchased from raymond-weil.us within 14 days of delivery for a full refund.

Any product that fails our quality inspection due to scratches, damage, or other signs of wear, will be returned to you and no refund will be issued. When trying on your purchased product, we recommend doing so without wearing any accessories that may damage or scratch it. Similarly, avoid placing your timepiece on hard surfaces that may damage the item.

The following are final sale and cannot be returned or exchanged:

  • Individual items marked at a reduced price
  • Individual items with custom engravings.
  • Gift Card purchases
  • Personalized products

Items must be returned in their original packaging, including any accessories, extra links, free gifts, and anything else that came with the item. Qualified returns must be shipped for evaluation within 7-days of receiving the shipping label.


This Website may contain hypertext links to other sites not belonging to RAYMOND WEIL. Since we have no control over these sites and do not check their content, RAYMOND WEIL shall not be in any way liable for the content or functioning of these sites, nor for access to them, nor for any damage resulting from or relating to the use of such third-party sites. The user, therefore, connects to these sites at his/her own risk.

Neither can RAYMOND WEIL be held liable for the content or functioning of sites which have set up a hypertext link to the Website, nor for any damage resulting from or relating to their use. The user may not establish a hypertext link to the RAYMOND WEIL Website for himself/herself for a third party without first having obtained written permission from RAYMOND WEIL.


In any case, and to the fullest extent permitted by the regulations in force, neither RAYMOND WEIL, nor the members of its sales network, nor any other party involved in the creation or exploitation of this Website shall be held liable, vis-à-vis the user or vis-à-vis third parties, for any indirect damage, in particular loss of profits, loss of customers, loss of data, etc… whatever the causes may be (for example, access to or use of, or inability to access or use, this Website or sites linked to it – due for example to breakdowns or technical problems leading to a suspension or interruption of service – or alteration of or fraudulent access to personal information, or the accidental transmission of such information due to a virus).

RAYMOND WEIL may decide at any time, without prior notice, to modify, update, remove, or temporarily or permanently suspend all or part of the Website. RAYMOND WEIL shall not be held liable, vis-à-vis the user or vis-à-vis third parties, in any manner whatsoever for all possible consequences of such decisions.

RAYMOND WEIL makes its best efforts to maintain complete and accurate information; however, RAYMOND WEIL shall not be held liable vis-à-vis the user or vis-à-vis third parties, in any manner whatsoever, for incomplete and/or inaccurate information provided on the Website. RAYMOND WEIL carefully works on the presentation of products as well as on their description. However, pictures are published for information only. The user must read the complete product description to get precise information on the products. RAYMOND WEIL informs the user that the products featured on the Website may not be presented life size and may not be available for purchase in all the countries in which RAYMOND WEIL distributes its products. Colours of bracelets, dials… are non-binding elements.


Use of texts and pictures contained in the “Press Corner” is strictly reserved for private individual usage or for the illustration of press articles concerning RAYMOND WEIL, the Brand and/or RAYMOND WEIL products.

Pictures contained in this Press Corner may be downloaded and used as here above provided to the condition that copyright is acknowledged with the wording: “©RAYMOND WEIL S.A.”. Modification of any part of the downloaded pictures is prohibited without the written authorization of RAYMOND WEIL.


Should one or several provisions of these Terms of Use become invalid, null or unenforceable, then the legal effect of the other provisions shall not thereby be affected.


These Terms of Use shall be governed by and construed in accordance with Swiss law. The Parties agree that the Courts of Geneva will have jurisdiction to settle any dispute which may arise out of, under or in connection with these Terms of Use.


We will use personal information you provide to us:
1.1 to supply the products to you;
1.2 to process your payment for the products; and
1.3 in accordance with RAYMOND WEIL’s privacy policy.
1.4 We will only give your personal information to third parties where the law either requires or allows us to do so.


Titles. The headings used in these Terms and Conditions are only for reference purposes and convenience. They do not affect the meaning or scope of the provisions they designate. Assignment. RAYMOND WEIL may assign its rights and obligations under these Terms and Conditions to a third party at any time. You may not assign your rights and obligations under these Terms and Conditions without RAYMOND WEIL’s prior written consent. However, you may transfer the RAYMOND WEIL International Guarantee to a person who has acquired the product. We may require the person to whom the RAYMOND WEIL International Guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by providing the original proof of purchase and the official warranty card fully completed, dated and stamped by one of our official authorized retailers.

Severability. If any provision or part of the provisions of these Terms and Conditions shall be deemed unlawful, void or unenforceable, the remaining provisions remain unchanged and in full force. Waiver. Even if we delay in enforcing this contract or if we do not insist immediately that you do anything that you are required to do under these Terms and Conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Third party beneficiaries. This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as set forth in respect of the RAYMOND WEIL International Guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

Electronic communication. We are required to provide you with certain information or communications in writing. By using this Website, you agree that our communication will be mainly electronic. We will contact you by email or provide information by posting notices on the Website.